Refund policy
At Jersey Apparel, we strive to ensure you’re completely satisfied with every purchase. If you’re not fully happy with your item, we offer a 7-day return and exchange policy. Please review our guidelines below to ensure a smooth process.
1. Eligibility for Returns & Exchanges
- Items must be returned in their original, unused, and unwashed condition, with all tags attached.
- Products with visible signs of wear, alterations, or damage due to improper handling may not be eligible.
- Only items purchased directly from Jersey Apparel’s website or authorized channels qualify.
2. Return & Exchange Process
Step 1: Contact our support team within 7 days of receiving your item at WhatsApp (+92-339-4505504) with your order number and reason for return or exchange.
Step 2: We will respond with instructions and Return Shipping Address if your request meets our policy.
Step 3: Ship the item back to our designated address within 7 days of receiving.
3. Shipping & Handling for Returns
- Customers are responsible for return shipping costs unless the item received was incorrect Size/Color.
- For international returns, Jersey Apparel is not responsible for any customs duties or taxes associated with the return shipment.
4. Processing Time
- Once received, returns are processed within 5–7 business days.
- For exchanges, a new item will be dispatched within 3–5 business days after the original item’s return is verified.
5. Refunds & Store Credit
- Refunds will be issued to the original payment method if eligible.
- Shipping fees (if applicable) are non-refundable.
6. Non-Returnable Items
- Final sale or clearance items
7. Contact Us
If you have any questions about our return policy, please reach out to our customer support team at WhatsApp (+92-339-4505504) or via our website chat.
Thank you for choosing Jersey Apparel – we’re here to ensure you have an exceptional shopping experience!